How do I choose the right size?

Please check the product size chart before ordering. If you are between sizes, we usually recommend choosing based on your foot length, foot width, and the shoe style.

What if I am between sizes?

For pointed toes, heels, boots, or narrow styles, consider sizing up if you prefer extra comfort. For sandals or open-toe styles, check the product notes for fit guidance.

When will my order ship?

Orders usually begin processing within [PROCESSING TIME] business days. Processing may take longer during promotions, holidays, or high-volume periods.

How can I track my order?

After your order ships, we will send a tracking number to the email used at checkout. Tracking updates may take up to [TRACKING UPDATE TIME] to appear.

Can I change or cancel my order?

Please contact support@eufumot.com as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or shipped.

Can I return or exchange shoes?

Eligible unworn shoes may be returned or exchanged within [RETURN WINDOW] of delivery. Shoes must be in original condition, with original packaging, tags, dust bags, and accessories included.

What should I do if my item arrives damaged?

Please email support@eufumot.com within [CLAIM WINDOW] of delivery. Include your order number, photos of the item and packaging, and a description of the issue.

How should I care for my shoes?

Keep shoes dry, avoid prolonged direct sunlight, and store them in a cool, ventilated place. Please see our Shoe Care page for material-specific care tips.