Privacy Policy

Last updated: August 1, 2026

At EUFUMOT , we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, contact us, or use our services.

This Privacy Policy applies to customers and visitors of our website (the "Site") and all services provided through EUFUMOT.

By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

EUFUMOT operates an online store providing product information and sales services for adult customers in Germany and the European Union.

For questions regarding your personal data or this Privacy Policy, please contact us through the contact details provided at the end of this page.

2. Personal Information We Collect

The type of personal information we collect depends on how you interact with our Site and use our services.

Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

Account and Contact Information

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

Order Information

• Products purchased

• Order details

• Payment confirmation information

• Delivery information

• Return or refund information

Customer Support Information

Information you provide when contacting our customer service team, including questions, requests, feedback, and communication history.

3. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Operating system

• Website usage information

• Pages visited

• Time spent on our website

We collect this information through technologies such as cookies and similar tracking technologies.

4. Cookies

Our website uses cookies to improve your browsing experience and provide essential website functions.

Cookies help us:

• Remember your preferences;

• Process shopping cart functions;

• Improve website performance;

• Understand how visitors use our website;

• Provide relevant services and content.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

5. How We Use Your Personal Data

We use your personal information for the following purposes:

Providing Products and Services

We use your information to:

• Process and fulfill your orders;

• Arrange shipping;

• Process payments;

• Manage returns and refunds;

• Provide customer support.

Communication

We may use your information to:

• Send order confirmations;

• Provide shipping updates;

• Respond to customer inquiries;

• Send important service-related notifications.

Website Improvement

We use information to:

• Improve website functionality;

• Analyze customer preferences;

• Improve our products and services.

Legal Compliance and Security

We may process personal information to:

• Comply with applicable laws and regulations;

• Prevent fraud or misuse;

• Protect our rights and the security of our services.

6. Legal Basis for Processing Personal Data

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to complete your purchases and provide requested services.

• Legal obligations: Processing required to comply with applicable laws.

• Legitimate interests: Improving our services, protecting our business, and preventing fraud.

• Consent: Where required, such as certain marketing communications or cookie usage.

7. Sharing Your Personal Information

We may share your personal information only when necessary to provide our services.

This may include:

Service Providers

We may share information with trusted third parties that support our business, including:

• E-commerce platform providers;

• Payment processors;

• Shipping and delivery providers;

• Customer service providers;

• Website analytics providers.

These service providers process information only as necessary to provide their services.

Legal Requirements

We may disclose information when required by law, including to:

• Comply with legal obligations;

• Respond to lawful requests;

• Protect our rights, customers, and services.

8. Payment Information

Payments are processed through secure third-party payment providers.

EUFUMOT does not directly store complete payment card details. Payment information is handled according to the privacy policies and security standards of the relevant payment providers.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services;

• Complete transactions;

• Meet legal requirements;

• Resolve disputes;

• Enforce agreements.

When personal data is no longer required, it will be securely deleted or anonymized.

10. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you may have the following rights regarding your personal data:

Right of Access

You may request information about the personal data we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal data where applicable.

Right to Restrict Processing

You may request limitation of how we process your personal information.

Right to Data Portability

You may request a copy of your personal data in a commonly used format.

Right to Object

You may object to certain types of processing, including direct marketing.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

To exercise your rights, please contact us using the contact information below.

11. Marketing Communications

If you choose to receive marketing communications from us, we may send you information about products, promotions, and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any external websites you visit.

13. Children's Privacy

Our services are intended only for customers who meet the applicable legal age requirements for purchasing vape-related products.

We do not knowingly collect personal information from individuals who are not legally permitted to purchase such products.

If you believe that we have collected information from an unauthorized individual, please contact us so we can take appropriate action.

14. International Data Transfers

Some of our service providers may process personal information outside your country of residence.

Where personal data is transferred outside the European Economic Area, we take appropriate measures to ensure adequate protection in accordance with applicable data protection laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be posted on this page with a revised "Last updated" date.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

EUFUMOT Customer Support

Email: support@eufumot.com

Website: EUFUMOT