Shipping & Returns

Shipping

At EUFUMOT, we provide reliable shipping services for customers in Germany and selected European Union countries.

Delivery Areas

We currently ship to:

• Germany
• European Union countries

Please ensure that your delivery address is complete and accurate before placing your order. EUFUMOT is not responsible for delays caused by incorrect or incomplete address information provided by customers.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (if available).

Please note that orders are not processed on weekends or public holidays. Processing will continue on the next available business day.

Delivery Times

Estimated delivery times may vary depending on your location and the shipping provider.

Typical delivery times:

• Germany: 2–5 business days
• Other EU countries: 3–8 business days

Delivery times are estimates and may be affected by public holidays, customs procedures, or circumstances beyond our control.

Age Verification

To comply with applicable regulations, customers must confirm that they are of legal purchasing age before completing an order.

EUFUMOT reserves the right to cancel orders if age verification requirements are not met.

Returns & Refunds

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return and refund according to the conditions below.

Return Period

Customers may request a return within 14 days after receiving the order, in accordance with applicable consumer protection regulations.

To request a return, please contact our customer support team with your order details before sending any products back.

Return Conditions

To be eligible for a return:

• Products must be unused and in their original condition.
• Products must include original packaging and accessories.
• Items that have been opened, used, or damaged may not qualify for a refund due to hygiene and product safety reasons.

Refund Process

Once we receive and inspect the returned product, we will process your refund.

Refunds will be issued using the original payment method. The refund amount may be adjusted according to the condition of returned items and applicable return costs.

Please note that original shipping fees may not be refundable unless required by applicable consumer protection laws.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains incorrect items, please contact our customer support team as soon as possible and provide:

• Your order number
• Photos of the package and product
• A description of the issue

We will review your request and provide an appropriate solution.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items may not be eligible for return:

• Products that have been opened or used
• Products damaged due to improper handling after delivery
• Items returned without prior contact with our customer support team

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact our customer support team.

We are committed to providing a simple, transparent, and reliable shopping experience for EUFUMOT customers.